Shangri-La Hangzhou Hotel, Hangzhou ➤ Reviews, Rooms & Prices 2024

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Key details

About the Hotel

78 Beishan Road, Hangzhou, China, 310007

Shangri-La Hotel, Hangzhou is situated on the picturesque north shore of West Lake in Hangzhou, China. The hotel boasts world-class service, modern amenities, and beautiful views of Baoshi Mountain and lush gardens. It is conveniently located near major cultural landmarks, making it a significant destination for travelers seeking both relaxation and exploration.

Location

Shangri-La Hotel, Hangzhou is strategically located just minutes from Su Causeway and Impressions of the West Lake. The hotel is a short drive from notable sites like Lingyin Temple and the Yue Fei Mausoleum. Hangzhou Xiaoshan International Airport is 21.5 miles away, providing convenient access for travelers.

Rooms

Shangri-La Hangzhou features 382 tastefully decorated guest rooms and suites. Each room includes modern amenities such as air conditioning, a flat-screen TV, and a minibar. Guests benefit from comfort features including laptop-friendly workspaces and 24-hour room service. Some rooms offer stunning views of the surrounding mountains and gardens.

Eat & Drink

The hotel offers multiple dining choices, including the Coffee Garden and Shang Palace for Cantonese cuisine. Guests can enjoy meals at one of the two on-site restaurants or grab a drink at the bar. The culinary options cater to a variety of tastes, providing a blend of local and international flavors.

Leisure & Business

An indoor heated swimming pool, a well-equipped gym, and a sauna are among the leisure facilities available to guests. The hotel also accommodates business needs with a dedicated business center and versatile meeting spaces for conferences and social functions. Recreational activities such as cycling and hiking are offered nearby, enhancing guest experiences.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Twin Room

Max:

2 persons

36 m²

Bed options:

2 Single beds

Mountain view

Shower

Heating

room details

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Executive Suite

Max:

2 persons

72 m²

Bed options:

1 King Size Bed

Lake view

Shower

Heating

room details

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King Room

Max:

2 persons

36 m²

Bed options:

1 King Size Bed

Mountain view

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Hangzhou 1.8 mi

Airports

Hangzhou Xiaoshan International (HGH) 20.6 mi

Train

Hangzhou Railway Station 2.9 mi

Metro stations

Wulinmen 1.6 mi

Longxiangqiao 1.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Buffets!

The buffet breakfast and lunch were outstanding, offering a diverse selection of fresh, tasty dishes that catered to all preferences.view full review

Spotlessly Clean!

The room was impeccably maintained, with every corner spotless, creating a welcoming and comfortable environment during our stay.view full review

Exceptional Help!

Whenever I needed assistance, the staff were always willing to help, ensuring a smooth and enjoyable experience throughout my stay.view full review

Charming Atmosphere!

The hotel had a lovely ambiance with beautiful decor that enhanced my overall experience, making it a delightful place to return to each day.view full review

General

No smoking on site
Internet access
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
Currency exchange
ATM/Cash machine
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Cycling

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Packed lunches
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's buffet
Children's play area

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Sun terrace
Garden area

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Separate tub and shower
Free toiletries
Bathroom telephone
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

78 Beishan Road, Hangzhou, China, 310007

Map view

78 Beishan Road, Hangzhou, China, 310007

City landmarks

West Lake Scenic

West Lake

2.5 mi

Parks

Leifeng Pagoda; Leifeng Pagoda in the Sunset

1.5 mi

Baoshi Mountain

Baochu Pagoda

1.1 mi

Marina

Bai Causeway

5100 ft

Events

Tomb of Wu Song

2500 ft

Nanshan Road Culture Art Leisure Special Street

Orioles Singing in the Willows

1.5 mi

Marina

Su Causeway

4500 ft

80 Beishan Rd

Yue Fei Temple

4500 ft

89 Beishan Rd

Quyuanfenghe

4500 ft

Within Santanyinyue Islet

Three Pools Mirroring the Moon

1.5 mi

Hillside of Geling Ridge

Baopu Taoist Temple

3500 ft

Garden

Hangzhou Botanical Garden

1.4 mi

West of Baidi

Ping Hu Qiu Yue

1.1 mi

Parks

West Lake Colored Port View Fish Garden

1.5 mi

Duan Bridge

5100 ft

Bridges

Jindai Bridge

2500 ft

Mucai Pavilion

2500 ft

Xihu

Ruan Gong Islet Submerged in Greenery

2700 ft

Xihu

Baoshi Mountain

5100 ft

Bridges

Duanqiao Canxue

1.1 mi

West of Xihu Lake

Yanggong Dike

1.5 mi

No.28 Yanggong

Guo's Garden

3900 ft

Xihu

Nine-turn bridge

3.2 mi

Nearby

No.80 Beishan Road

Yue Fei Mausoleum

900 ft

Gushan Road

Gu Shan

900 ft

No.25 Gushan Road

Zhejiang provincial museum

1000 ft

No.10 Gushan Road

Hangzhou China Science Museum of Printing

1000 ft

Zhejiang Museum

900 ft

Parks

Zhongshan Park

900 ft

China

Tomb of Yue Fei

800 ft

Restaurants

Starbucks

800 ft

XiHuQu BeiShan Jie 82Hao Zhu Su YuanNei

Costa Coffee

2200 ft

No.21 Gushan Road

Reviews and Ratings

Feedback from previous guests about their experience.

68%

liked the hotel and would stay again

6.8/10

Nice

Rooms

7.5

Location

8.0

Service

7.5

Dining

5.0

4/5 based on 951 review

#28 of 2,646 hotels in Hangzhou based on Tripadvisor

Stephen

United States of America, February 2024

6.4/10

Staying at Villa 1 was a mixed experience. The rooms were very spacious with huge beds but seemed below Shangri-La standard. The location is superb right on West Lake, but there were communication issues with the golf kart service. Service ranged from friendly and helpful to impatience and unaccommodative behavior. Dining options were limited with expensive choices, and the facilities were average.

Rooms

7.0

The rooms are large, clean, and spacious but felt a bit old.

Service

6.0

The staff had a mix of friendly and helpful encounters alongside rude and impatient behavior.

Location

8.0

The location is great, right on West Lake, ideal for walks and enjoying the lake show.

Dining

5.0

Dining options were limited, forcing us into expensive fine dining due to scheduling.

Facilities

6.0

The facilities were average, not particularly outstanding.

Sam

United States of America, April 2023

7.4/10

I had a pleasant stay at the hotel. The rooms were very comfortable and quiet, making it easy to relax. The West Wing was connected to the East Wing, offering access to the exclusive Club with added benefits and a serene space to enjoy the lake views. However, I did find that the international electric outlet availability was limited, which made it inconvenient for charging various devices with different plug types.

Rooms

8.0

The rooms were very comfortable and quiet, providing a peaceful environment for rest. The layout with the West Wing connected to the East Wing was convenient for access to amenities and the exclusive Club area. The only downside was the limited international electric outlet options.

Service

9.0

The service was top-notch with friendly and attentive staff members. I appreciated how they thanked me for returning and were always available to assist, even with directions and luggage transportation. The variety of services offered, from room service to the airport shuttle, made my stay more convenient and enjoyable.

Location

8.0

The hotel's location was excellent, within walking distance of the beautiful West Lake and close to many significant attractions. Being right next to the lake area provided a peaceful and scenic setting for exploration. However, the hotel's age was noticeable in some areas.

Dining

5.0

The dining experience was average with standard hotel fare but lacking variety. The need for an upgrade to meet higher standards was apparent. The staff was accommodating, though the food quality could be improved to align with expectations.

Facilities

7.0

The hotel's facilities were adequate, offering essential services and amenities. However, there was room for improvement in the dining options and overall quality to match the expected standards. The price for the services was reasonable considering the provided value.